Technical Support

Having any issues with Chimp & See? Post here and let us know!

109 conversations

• Time stamps in videos and time in spreadsheet

  6 posts / 3 participants

  Last post June 1, 2015 11:21 AM by MimiA

• Site problem

  3 posts / 3 participants

  Last post December 31, 2018 7:18 PM by AnLand

• Lag for anyone else?

  8 posts / 4 participants

  Last post November 20, 2018 10:55 AM by MimiA

• Lag in collections?

  6 posts / 4 participants

  Last post August 24, 2018 3:04 PM by MimiA

• Has classification format changed?

  19 posts / 7 participants

  Last post July 3, 2018 5:49 PM by Boleyn

• clip load & video play sticking

  5 posts / 2 participants

  Last post March 13, 2018 8:11 PM by Snorticus

• Incorrect thumbnail for Other (non-primate) category in the Classification

  4 posts / 2 participants

  Last post March 6, 2018 1:12 PM by MimiA

• "Follow' button not working

  5 posts / 2 participants

  Last post January 27, 2018 3:39 PM by Batfan

• Video Poll

  3 posts / 2 participants

  Last post January 5, 2018 2:25 PM by puddock

• Time postings

  7 posts / 2 participants

  Last post December 20, 2017 4:00 PM by MimiA

• Sound

  10 posts / 5 participants

  Last post June 18, 2017 5:08 AM by AKGal

• Video Stopped Working

  2 posts / 2 participants

  Last post June 10, 2017 7:49 AM by AnLand

• Older site hacking

  5 posts / 4 participants

  Last post April 18, 2017 10:23 PM by squish5

• site running slowly??

  9 posts / 3 participants

  Last post February 26, 2017 5:59 PM by MimiA

• Can't comment on videos

  1 posts / 1 participants

  Last post February 13, 2017 1:56 AM by Batfan

• How do I access my Chimp and See favourites and Collections please?

  2 posts / 1 participants

  Last post January 22, 2017 12:41 AM by jwidness

• How do I access my video collections?

  4 posts / 2 participants

  Last post December 17, 2016 5:47 PM by lesleylupo

• tagging users with @

  3 posts / 3 participants

  Last post December 16, 2016 6:08 AM by AnLand

• Clips won't play on iPad

  20 posts / 8 participants

  Last post December 15, 2016 2:39 PM by MimiA

• Sorry for spamming site tags!

  1 posts / 1 participants

  Last post December 10, 2016 1:46 AM by jwidness

• Site loading problems this AM

  2 posts / 1 participants

  Last post November 25, 2016 6:27 PM by Snorticus

• Suggestions for improvement of interface and interaction

  11 posts / 7 participants

  Last post September 7, 2016 1:59 AM by lauraklynn

• Links go to talk

  2 posts / 1 participants

  Last post August 6, 2016 10:36 PM by jwidness

• Aged Violet Videos

  3 posts / 2 participants

  Last post June 27, 2016 8:41 AM by MimiA

• Avatar image does not appear

  23 posts / 7 participants

  Last post June 27, 2016 1:04 AM by jwidness

• Pictures upload for discussion

  16 posts / 5 participants

  Last post June 10, 2016 3:05 PM by luca-chimp

• Static Image mp4 Question

  5 posts / 3 participants

  Last post April 9, 2016 8:32 PM by AnLand

• collections

  3 posts / 2 participants

  Last post April 1, 2016 7:01 PM by zoogirl1

• Microsoft Edge video file not supported

  4 posts / 2 participants

  Last post March 30, 2016 10:22 PM by AnLand

• Annotation technical function

  5 posts / 3 participants

  Last post March 22, 2016 9:49 PM by jwidness

• Site does not work properly with Google Chrome anymore

  9 posts / 5 participants

  Last post March 18, 2016 1:03 PM by Boleyn

• Favorites don't show up

  31 posts / 8 participants

  Last post March 9, 2016 6:58 PM by ksigler

• Link to discuss talk site missing

  7 posts / 3 participants

  Last post March 3, 2016 10:44 PM by semmele

• Hint: next and previous video

  5 posts / 3 participants

  Last post March 3, 2016 4:24 PM by AnLand

• Favorites and Recents

  2 posts / 3 participants

  Last post March 1, 2016 10:12 PM by semmele

• Does dawn bird have sound?

  8 posts / 5 participants

  Last post February 27, 2016 7:52 PM by MimiA

• Comments disappear

  2 posts / 1 participants

  Last post February 24, 2016 5:49 PM by AnLand

• Screenshots not available

  4 posts / 3 participants

  Last post February 18, 2016 11:02 AM by PauDG

• No recent videos at Dawn-Bird?

  7 posts / 4 participants

  Last post February 17, 2016 11:12 AM by Boleyn

• We're out of data!

  2 posts / 1 participants

  Last post February 15, 2016 3:14 PM by AnLand

• change location

  3 posts / 2 participants

  Last post February 7, 2016 8:07 PM by madisony

• Do clips have audio?

  19 posts / 5 participants

  Last post February 3, 2016 6:31 PM by Snorticus

• Field guide update!

  5 posts / 4 participants

  Last post December 1, 2015 3:49 AM by drobinso

• Zooniverse username changes!

  3 posts / 1 participants

  Last post November 18, 2015 9:17 PM by DZM

• faceless sideways chimp dry lake 11

  3 posts / 3 participants

  Last post November 11, 2015 9:42 PM by ksigler

• Loading videos and web site

  7 posts / 4 participants

  Last post October 28, 2015 7:02 PM by DZM

• Videos Explored Count

  9 posts / 4 participants

  Last post October 8, 2015 10:05 PM by yshish

• Preview pics & discussions

  1 posts / 1 participants

  Last post September 25, 2015 5:13 PM by Snorticus

• Login fail

  2 posts / 1 participants

  Last post September 10, 2015 6:23 PM by Snorticus

• Videos occasionally failing to play

  14 posts / 7 participants

  Last post September 6, 2015 1:02 AM by jim pea

• Just been into chimpanzees

  1 posts / 1 participants

  Last post September 1, 2015 12:16 AM by boxjac

• Account support

  2 posts / 2 participants

  Last post August 28, 2015 6:07 PM by ksigler

• 'Ground Hog Day' camera?

  2 posts / 1 participants

  Last post August 23, 2015 12:25 AM by MimiA

• chimp?

  15 posts / 3 participants

  Last post July 30, 2015 1:08 PM by AnLand

• Can't browse by hashtag

  7 posts / 5 participants

  Last post July 30, 2015 10:29 AM by yshish

• We know we're out of data!

  3 posts / 3 participants

  Last post July 29, 2015 8:28 PM by yshish

• Preview photo quality

  3 posts / 2 participants

  Last post July 14, 2015 12:56 AM by Snorticus

• Search not working?

  6 posts / 3 participants

  Last post July 10, 2015 7:53 PM by Snorticus

• Repeating videos

  25 posts / 8 participants

  Last post July 8, 2015 6:32 PM by Jens Ulrik

• Thread title not changing

  2 posts / 1 participants

  Last post July 1, 2015 3:57 PM by Quia

• Videos not loading

  23 posts / 6 participants

  Last post July 1, 2015 7:19 AM by jwidness

• Group similar animals in field guide and maybe species to annotate

  10 posts / 8 participants

  Last post June 27, 2015 12:31 AM by Quia

• Add Brush-tailed Porcupine to Field Guide

  3 posts / 2 participants

  Last post June 3, 2015 8:48 PM by affenspiel

• Suggestion to improve hashtagging

  15 posts / 8 participants

  Last post May 30, 2015 10:08 AM by yshish

• Doubt

  4 posts / 2 participants

  Last post May 29, 2015 7:36 PM by DZM

• Field guide not scrolling down.

  10 posts / 4 participants

  Last post May 25, 2015 5:14 AM by Bonnie123

• black video

  1 posts / 1 participants

  Last post May 19, 2015 2:18 AM by nozee

• MF7 video blank

  2 posts / 2 participants

  Last post May 13, 2015 4:16 AM by DZM

• Duplicate posts in talk

  2 posts / 2 participants

  Last post May 11, 2015 8:51 PM by yshish

• Finish Button

  3 posts / 2 participants

  Last post May 11, 2015 3:40 PM by Kirsten A. Rohrbach

• Chimp & See twitter connection

  3 posts / 2 participants

  Last post May 9, 2015 6:13 AM by AnLand

• Link misdirect

  2 posts / 2 participants

  Last post May 8, 2015 5:59 PM by DZM

• Zooniverse Integration

  4 posts / 2 participants

  Last post May 7, 2015 11:20 PM by yshish

• Video download

  1 posts / 1 participants

  Last post May 6, 2015 1:14 AM by DebJ

• "Other (Primates)" - "on the ground, social interaction"

  8 posts / 3 participants

  Last post May 5, 2015 2:59 PM by simon heffer

• "We're out of data" message

  3 posts / 2 participants

  Last post May 5, 2015 1:04 AM by monkeyboy23

• OR logic in tag groups?

  2 posts / 1 participants

  Last post May 4, 2015 9:12 PM by DZM

• Email/Push Alerts?

  4 posts / 3 participants

  Last post May 4, 2015 8:01 PM by DataDroid

• Getting bumped completely out

  2 posts / 2 participants

  Last post May 1, 2015 7:40 AM by yshish

• Re-sizing on Bushnell cameras makes for accidental "Nothing"

  10 posts / 5 participants

  Last post April 30, 2015 11:18 PM by lauraklynn

• comment edits and new discussion don't show up

  3 posts / 2 participants

  Last post April 30, 2015 9:51 PM by Shiphrah

• Links to 'Known chimps at this site' etc after classifying a chimp are nonfunctional

  1 posts / 1 participants

  Last post April 30, 2015 4:41 PM by Quia

• Known chimpanzees not appearing - missing images and error

  6 posts / 4 participants

  Last post April 30, 2015 1:19 AM by Angel_48

• Oh dear, outage?

  2 posts / 1 participants

  Last post April 29, 2015 5:08 AM by DZM

• How can we see closeup after we finish classifying?

  3 posts / 2 participants

  Last post April 28, 2015 10:46 PM by Shiphrah

• Zooniverse connection

  7 posts / 2 participants

  Last post April 28, 2015 3:13 PM by DZM

• Suggestion: add help popups for chimp gender and other items

  1 posts / 1 participants

  Last post April 27, 2015 8:30 PM by DataDroid

• Duikers don't like being just "on the ground"

  21 posts / 6 participants

  Last post April 27, 2015 5:25 PM by DataDroid

• Students

  2 posts / 1 participants

  Last post April 27, 2015 5:13 PM by DZM

• Why all Cool Silence?

  8 posts / 5 participants

  Last post April 27, 2015 4:54 PM by DZM

• Sound?

  3 posts / 2 participants

  Last post April 26, 2015 12:14 AM by MabelH

• Incomplete field guide (sometimes)

  1 posts / 1 participants

  Last post April 25, 2015 11:38 PM by Tet

• Can we have a way to make "questionables"?

  4 posts / 2 participants

  Last post April 25, 2015 4:56 PM by Issiah

• Few comments from a Newbie

  7 posts / 6 participants

  Last post April 25, 2015 3:17 PM by Kirsten A. Rohrbach

• Accidents marking "nothing here"

  6 posts / 3 participants

  Last post April 24, 2015 4:47 PM by dsekkes

• Missing Button

  3 posts / 2 participants

  Last post April 24, 2015 3:41 PM by The Farao

• Comments/questions after initial exploration

  4 posts / 3 participants

  Last post April 24, 2015 3:06 PM by yshish

• Images not loading

  2 posts / 1 participants

  Last post April 24, 2015 12:14 AM by Quia

• "Nothing here"Button freezing

  5 posts / 2 participants

  Last post April 23, 2015 10:15 PM by yshish

• Can't Scroll Through Field Guide

  10 posts / 3 participants

  Last post April 23, 2015 7:23 PM by DZM

• Forum help - inserting videos, screenshot from own cumputer etc

  2 posts / 1 participants

  Last post April 23, 2015 4:57 PM by DZM

• Suggestion for aiding classification

  3 posts / 2 participants

  Last post April 23, 2015 2:02 PM by DataDroid

• Site: frosty-sky-3 never seems to load

  3 posts / 3 participants

  Last post April 22, 2015 10:59 PM by DZM

• Scroll bar and floating back button for field guide

  2 posts / 2 participants

  Last post April 22, 2015 8:56 PM by DZM

• Going back to step one causes an issue

  6 posts / 3 participants

  Last post April 21, 2015 5:02 PM by DZM

• "Cattle" "On the Ground" + "Drinking and Feeding"

  8 posts / 2 participants

  Last post April 16, 2015 6:25 PM by DZM

• "Two Cattles on the ground Drinking and Feeding"

  1 posts / 1 participants

  Last post April 10, 2015 1:34 AM by sharqua

• "Nothing Here"

  6 posts / 2 participants

  Last post April 10, 2015 12:05 AM by sharqua

• Favorite (heart) on the Map page

  3 posts / 2 participants

  Last post April 8, 2015 10:50 PM by zorglax